Getting Certified

Welcome to the Deskpro Agent Certification Course

You're now on your way to being a fully-qualified Deskpro Agent. We created the Agent Certification exam to test your knowledge of using Deskpro as an Agent and understanding of all the helpdesk features.


Getting Started

We created the Deskpro Agent Certification exam to test your knowledge of using Deskpro as an Agent. The exam consists of 75 multiple-choice questions that cover the Agent interface's features.

The exam will last 60 minutes, and you will be required to get 80% or above to pass (60/75 or higher) to receive a Deskpro Agent Certificate that will be valid for two years. You can see an example of the digital certificate here.

We have created study materials to help you ace the exam, including a past paper, video tours, and our guides.

Make the most of your study materials

Past Paper
A 75 question replica of the exam, which includes questions similar to those in the actual exam.
Tour Videos
Watch our in-depth video tours of Deskpro and get to know the interface
Agent Guides
Read the Agent Guide which contains all the information you need to know about being a Deskpro Agent
Exclusive Q&A
Sign up for a pre-exam training and Q&A session with a Deskpro Certification Trainer.


Study Materials

Access all the study materials we have provided that will help to prepare you for the Agent Certification Exam.

Taking the exam

What you need

The exam is proctored so there are a few requirements to ensure taking the exam is as smooth as possible.

Here are some of the things you need to know before you sit the exam:

  • Bring Photo ID: Because we're using a proctoring system, you will need photo ID with you when taking the exam so we can verify that the correct agent is sitting the test.
  • Close your tabs: The exam software requires you to shut any open windows before taking the test, so make sure you have saved any important documents before starting.
  • Distraction-free room: The remote system will monitor you and flag any potential cheating so it's important to be in a distraction-free room where people aren't moving behind you.

Course emails

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