Welcome to Deskpro University

Deskpro's certification empowers your team by educating and testing their knowledge of the helpdesk. Ensuring they are the most effective and efficient support team.

Know your team are the best they can be

Build a team of Deskpro-certified helpdesk experts. Our certification program helps recognized individuals for their proficiency in Deskpro. Through in-depth video training, guides and a proctored exam, you can trust that your team understand how to use Deskpro efficiently.

Learning Plan
Whether you have new hires, or current agents who need to refresh their knowledge, certification ensures your team is always validated.
Confident Agents
Deskpro certification gives you the knowledge your agents are confident and understand your helpdesk software with a certificate to prove it.
Expert Team
Once certified, your team will be Deskpro experts armed with the tools to improve resolution times and boost customer happiness.

The steps to Deskpro Certification

We developed the Certification Course to provide a structured way of learning our helpdesk software. Your agents can follow the course and become fully prepared for the proctored exam to become qualified Deskpro agents.

1 Self-Service Learning

Candidates utilize specialized video content, as well as the full and comprehensive Agent guides on our Help Center, to study for the exam.

2 Agent Training Webinars with Q&A

We give your agents access to our exclusive weekly webinars to receiving training and a Q&A session with one of our Deskpro Certification Trainers.

3 Training Materials & Mock Exam

Your Agents get a past paper to get an idea of the types of questions they will face. Plus a mock exam, which lets Agents get used to the test conditions before sitting the real exam.

4 Proctored Exam Conditions

Once an Agent feels prepared for the exam, they can take it online at a time that suits them.

We use a secure online proctoring service to ensure the correct agent is sitting the exam, alongside remote monitoring to reducing cheating.

5 Your Deskpro-certified and trusted team

Every agent who successfully passes the exam, receives a certificate valid for 2 years.

You can be sure that your Deskpro Certified Agents understand how to provide incredible support to your users and increase resolution rates.

Get your team certified

Certification costs $199 per agent for Deskpro Team or Deskpro Professional. If you're on Deskpro Enterprise, Agent Certification is included.


Still have questions?

If you still have questions about Deskpro certification, get in touch with our team at [email protected]