Candidates can utilize specialized video content, as well as the full and comprehensive Agent guides on our Help Center, to revise for the exam.
Agent Training Webinars with Q&A
We give your agents access to our exclusive weekly webinars to receiving training and a Q&A session with one of our Deskpro Certification Trainers.
Valuable Training Materials
Your Agents get a past paper to get an idea of the types of questions they will face. Plus a mock exam, which lets Agents get used to the test conditions before sitting the real exam.
Proctored Exam Conditions
Once an Agent feels prepared for the exam, they can take it online at a time that suits them.
We use a secure online proctoring service to ensure the correct agent is sitting the exam, alongside remote monitoring to reducing cheating.
Your Team of Trusted & Certified Agents
Every agent who successfully passes the exam, receives a certificate valid for 2 years.
You can be sure that your Deskpro Certified Agents understand how to provide incredible support to your users and increase resolution rates.