Candidates can utilize exclusive video content, as well as the full and comprehensive Agent guides on our support Help Center, to help revise for the exam.
Valuable Training Materials
Your Agents get a past paper to get an idea of the types of questions they will be facing, and to give them a trial run of the certification.
Master the Mock
We have a mock exam which lets Agents try the software out and get used to the test conditions before sitting the real exam.
Proctored Exam Conditions
Once an Agent feels prepared for the exam, they can take it online at a time that suits them.
We use a secure online proctoring service to ensure the correct agent is sitting the exam and to monitor them during to reducing cheating.
Trusted, Certified Agents
Every agent that successfully passes the exam, receives a certificate valid for 2 year.
You can be sure that a Deskpro Certified Agent understands the best way to use the software effectively and efficiently.