Welcome to Deskpro University
Deskpro's certification empowers your team by educating and testing their knowledge of the helpdesk. Ensuring they are the most effective and efficient support team.
Know your team are the best they can be
Build a team of Deskpro-certified helpdesk experts. Our certification program helps recognized individuals for their proficiency in Deskpro. Through in-depth video training, guides and a proctored exam, you can trust that your team understand how to use Deskpro efficiently.
The steps to Deskpro Certification
We developed the Certification Course to provide a structured way of learning our helpdesk software. Your agents can follow the course and become fully prepared for the proctored exam to become qualified Deskpro agents.
1 Self-Service Learning
Candidates utilize specialized video content, as well as the full and comprehensive Agent guides on our Help Center, to study for the exam.
2 Agent Training Webinars with Q&A
We give your agents access to our exclusive weekly webinars to receiving training and a Q&A session with one of our Deskpro Certification Trainers.
3 Training Materials & Mock Exam
Your Agents get a past paper to get an idea of the types of questions they will face. Plus a mock exam, which lets Agents get used to the test conditions before sitting the real exam.
4 Proctored Exam Conditions
Once an Agent feels prepared for the exam, they can take it online at a time that suits them.
We use a secure online proctoring service to ensure the correct agent is sitting the exam, alongside remote monitoring to reducing cheating.
5 Your Deskpro-certified and trusted team
Every agent who successfully passes the exam, receives a certificate valid for 2 years.
You can be sure that your Deskpro Certified Agents understand how to provide incredible support to your users and increase resolution rates.
Get your team certified
FAQs
Still have questions?
If you still have questions about Deskpro certification, get in touch with our team at [email protected]